Return Policy
Cancellation, Return & Refund Policy
Effective Date: April 14, 2026
1. Overview
This Cancellation, Return & Refund Policy applies to products, systems, software, subscriptions, and services purchased from Beverage Control Systems (“BCS”).
Due to the nature of our business, including hardware systems, beverage dispensing equipment, software integrations, custom configurations, and installation services, returns and cancellations are limited and subject to the terms below.
2. Order Cancellations
Prior to Shipment
Orders may be canceled within fourteen (14) calendar days of the original order date for a refund, less any applicable:
• Credit card fees
• Merchant processing fees
• Financing fees
• Other transaction-related charges incurred by BCS
⚠️ Canceled orders are subject to administrative and transaction fees of up to 6.99%.
After Shipment
Orders are not cancelable after shipment.
3. Return Eligibility
Returns may only be accepted if all of the following conditions are met:
• A Return Material Authorization (RMA) has been approved in writing by Beverage Control Systems
• The return request is submitted within 14 calendar days of confirmed delivery
• The product is unused, uninstalled, undamaged, and in its original packaging
• The product has not been modified, configured, calibrated, or integrated into a customer environment
⚠️ No returns or refunds will be accepted more than fourteen (14) calendar days after confirmed delivery.
4. Non-Returnable Items
The following items are non-returnable and non-refundable:
• Installed systems or equipment
• Custom-configured hardware
• Custom software configurations
• Calibration or commissioning services
• Software licenses
• SaaS or subscription-based services
• Special-order products
• Items purchased on behalf of customers, including Kegerators and Accessory Kits
• Modified or damaged products
• Products missing original packaging or components
5. Defective or Damaged Products
If a product arrives defective or damaged:
• Customer must notify Beverage Control Systems within seven (7) calendar days of delivery
• Customer must provide photographs and a written description of the issue
Upon review, Beverage Control Systems may, at its sole discretion:
• Repair the product
• Replace the product
• Provide replacement parts
• Issue a refund or credit
6. Installation, Labor & Service Fees
All installation, calibration, setup, training, integration, labor, and service-related fees are non-refundable once services have been performed.
7. Return Shipping
Customer is responsible for:
• All return shipping costs
• Freight charges
• Insurance
• Risk of loss during return transit
Original shipping charges are non-refundable unless otherwise required by law or approved in writing by Beverage Control Systems.
8. Refund Processing
Approved refunds will be processed within approximately 10 to 15 business days after:
• Returned products are received
• Inspected
• Approved by Beverage Control Systems
Refunds may be reduced by:
• Applicable restocking fees
• Shipping charges
• Processing fees
• Damages identified during inspection
9. Warranty
Certain products may include a separate limited warranty. Warranty terms are provided independently and may supersede portions of this policy where applicable.
10. Contact Information
To request a cancellation or initiate a return, please contact:
Beverage Control Systems
📧 Email: info@bevconsys.com
⚠️ Unauthorized returns will not be accepted.